Refund policy

Product Change and Return Policy:

Shipping prices do not include customs fees in your country, and we are not responsible for them. Please note that each country has different customs fees. The price paid includes the fragrance price plus the shipping price but does not include customs fees.
Products can be changed or returned within 14 days from the date of receiving the order.
The order will not be changed or returned if the package has been opened, according to the Consumer Protection Agency’s terms and conditions regarding the change or return of perfumes and cosmetics.
The returned product should be handed over in person at one of our Team for inspection. We apologize for not accepting any returns by shipping.
Cases where the product cannot be changed or returned:

If a return is requested outside the specified period of 14 days.
If the product has been used, damaged, or is not in the same condition as you received it.
Anything missing from the package you received, including the original packaging. Products with opened retail packaging (sealed box/stretch wrap/outer cellophane).
Contact Us
If you have any questions or concerns about this Shipping & Return Policy, please contact us at:

MYSTIC MÉLANGE

Cairo
Egypt

Email: info@mysticmelange.com
Phone: +201113111725