Privacy policy

Privacy Policy

We are committed to protecting your privacy and complying with data protection laws applicable in Egypt. This privacy policy explains how we handle your personal information and forms part of our terms of use.

What information do we collect and how do we use it?

We will collect information about you when you open an account or register on this website, request products or services, or request further information from us, or if you wish to contact your local branch. The type of information we may collect includes your name, postal address, job title, email address, and telephone number so that we can contact you accordingly.

When entering a competition or promotional feature, we may also ask for your name, postal address, email address, and telephone number so that we can administer the competition and notify winners.

We may also obtain information about your use of this website by using cookies.

Separate terms and conditions may apply when opening an account or if you decide to participate in a competition, so please make sure to read them at the appropriate time.

How do we use the information we collect about you?

We may use the information you provide:

To process your order or manage your account (where applicable)

To contact you for your opinions on our services

To notify you of changes or important developments to our website or services,

To provide a more personalized online experience

For record keeping purposes

To keep you informed of our products and services we offer. If you agree, we may also transfer your information to other companies in the group to keep you informed of the products or services they offer. For more information see the paragraph below

For market research purposes, on an anonymous basis to track activity on our website, to publish trends, and/or to improve the interest and content.

We will retain your information for a limited period only to respond to your inquiry or provide you with the information you request, or to send you updates about our products and services as long as you indicate that you are happy to do so. We are required to keep some records for a longer period to fulfill our legal obligations.

Keeping you informed

If you have previously purchased from or inquired about our products or services, we may also use the information we collect to inform you about our other products and services that may interest you and keep you informed about promotional offers and what's coming soon at mysticmelange.com. If you agree, we would also like to send you information about products and services offered by other companies in the group.

If the email address you provided to us is a company email address, we may contact you at any time to inform you about our products and services.

However, you will be able to inform us if you no longer wish to receive materials from us each time you receive a message by following the unsubscribe link.

Disclosure of your data

We never make your personal data available to companies outside the group for marketing purposes and we will not disclose your personal data to other companies within the group unless you have agreed to it.

However, we may use other companies to provide services to you on our behalf. These services may include, but are not limited to, answering your questions about products or services, sending regular mail and email, and analyzing data. We will only provide those companies with the information they need to provide the service for which we engaged them and they are prohibited from using this information for any other purpose.

We may be required to disclose your information by law or because the court, the police, or any other law enforcement agency has requested us to do so. In the event of a majority share purchase by another company or a substantial transfer of our assets to another company, we will disclose your personal information to that buyer. How is your information protected? We take the protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, access to personal information is restricted. Only employees who need the information to perform their duties are allowed access to it.

Cookies

For more information. Changes to the Privacy Policy We keep our privacy policy under regular review and if we change our privacy policy, we will post those changes on this page so you are always aware of the information we collect and how we use it.

Your rights

You can request details of the personal information we hold about you. If you would like a copy of it, please email us at info@mysticmelange.com. A nominal fee may be charged. We want to make sure your personal information is accurate and up to date. Therefore, if you believe any information we hold about you is incorrect or incomplete, please email or write to us at the addresses mentioned above as soon as possible so we can update our records.

If you have any questions or concerns about this Shipping & Return Policy, please contact us at:

MYSTIC MÉLANGE

Cairo
Egypt

Email: info@mysticmelange.com
Phone: +201113111725